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FREQUENTLY ASKED QUESTIONS

How long does it take to receive a custom banner?

Production typically takes 7–10 business days from the time your artwork is approved. Shipping time is additional and depends on your location.

Do you offer expedited shipping for banners?

Yes, rush production and expedited shipping are available. Please contact us at sales@lacrosseballstore.com to discuss your deadline before placing an order.

Can I track the shipment once my banner is dispatched?

Yes. You will receive a tracking number via email once your banner has shipped.

Is shipping included in the banner price?

No, shipping is calculated separately during checkout based on your destination and shipping method.

Do you ship banners internationally?

Yes, we offer international shipping. Contact us for a shipping quote if ordering outside the U.S.

What should I do if my banner arrives damaged?

Please email us within 48 hours of delivery with clear photos of the damage and your order number. We’ll work quickly to resolve the issue.

Can schools or teams place bulk banner orders?

Yes! We specialize in custom banners for schools, clubs, and athletic institutions. Contact sales@lacrosseballstore.com for quotes and mockups.

Can I upload our school logo for a banner design?

Absolutely. We support full-color dye sublimation, perfect for logos, mascots, or team slogans. Just send us your artwork file when placing your order.

Do you accept purchase orders for banner orders?

Yes, verified institutions can submit POs. Contact us for account setup and billing.

Can I change my banner design after submitting the order?

Design changes are allowed until you approve the final proof. Once approved, no further edits can be made as production begins immediately.