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FREQUENTLY ASKED QUESTIONS

SHIPPING

How do I check shipping rates?

Please place everything you want to purchase into your cart. Proceed to fill out all shipping address information and the page will provide you with a shipping rate

Do you ship internationally?

Yes, we work with customers and institutions worldwide. If you'd like to coordinate the most economical shipping option for a bulk purchase, please contact us at sales@lacrosseballstore.com

Can I order and pick up in-store?

Yes, we offer in-store pick up at 62 Jackson St, Suite 2, Freehold, NJ 07728. We are open for customers between 9am and 5pm EST

Please call (732) 431-2255 to coordinate a pick-up time!

When will my order be shipped?

All in-stock products will normally be shipped within 1 or 2 business days after receipt of order.

What shipping carrier does Lacrosse Ball Store use?

We ship via UPS, USPS and LTL Freight depending on the size of the order

How long will it take for me to receive the order?
  • All in-stock items on orders typically ship within 1 to 2 business days after receipt of order between Monday to Friday. Most of our orders take about 3 to 5 business days for delivery. However, for bulk purchases, please allow up to 8 business days for delivery.
  • Custom team uniform or apparel orders' turnaround time is typically 3 to 5 weeks depending on the size of the order
  • Team Store orders go into production once the store closes. After the store closes, please allow up to 6 weeks for delivery.

INSTITUTIONS

Do you take purchase orders?

Yes, we do take purchase orders. Please send an email to sales@lacrosseballstore.com with the products and quantity you are looking to purchase. A sales associate will reach out to you within several hours.

My organization is tax exempt. How do I get tax exemption?

Please visit Teams & Institutions page and submit your organization's tax exemption certification

How can I get the W-9 Form?

Please visit Teams & Institutions page and request Form W-9 and we will get back to you within a couple of hours.

ORDERS AND RETURNS

Can I return an item for exchange, refund or store credit?

Yes. Please call with your order number in hand to verify your purchase. Most products may be returned for a refund, store credit or exchange within 30 days of the date of original delivery. The product must be unopened in original packaging and in new condition. See Refund Policy page for further info as some exclusions apply.

How do I cancel an order?

If you would like to cancel an order please let us know immediately via:

  • Email: sales@lacrosseballstore.com
  • Phone: +1 (732)-431-2255 Monday through Friday, 9am until 5:00pm, Eastern Standard Time.

Already fulfilled orders cannot be canceled but we will available for a refund once the item is returned unused and in original packaging.

What is the status of my order?

Questions regarding your order status should be directed to:

  • Email: sales@lacrosseballstore.com
  • Phone: +1 (732)-431-2255 Monday through Friday, 9am until 5:00pm, Eastern Standard Time.